Kalagarh Terms & Conditions — Complete Rules of Use

1 Introduction & General Terms

Kalagarh (hereinafter referred to as "we", "the Platform", or "the Site") is an online gaming and betting service operated under the domain kalagarh.ws. These Terms and Conditions ("Terms") constitute a legally binding agreement between Kalagarh and you ("Member" or "User").

By creating an account or using the Kalagarh platform, you confirm that you have fully read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using Kalagarh.

If you have any difficulty reading or understanding these Terms, please reach out to our support team. We're always happy to help in Bengali.

2 Eligibility & Registration

To open an account at Kalagarh, you must meet the following requirements:

• You must be at least 18 years old Minors are strictly prohibited from using this platform.
• You must not reside in any jurisdiction where online gaming is prohibited by law.
• You may only operate one account — multiple accounts per person are strictly prohibited.
• You must provide accurate and complete information at the time of registration.
• You must register under your own name — creating an account on behalf of someone else is not permitted.

KYC Verification Process

Kalagarh conducts its KYC (Know Your Customer) process in line with international standards. Before processing a withdrawal, or for transactions above a certain amount, you may be required to submit the following documents:

• Copy of National ID (NID) or passport
• Proof of mobile banking account ownership
• Proof of current address (utility bill or bank statement)

3 Account Management

You are solely responsible for the security of your Kalagarh account. Never share your password or login credentials with anyone. If you believe your account has been accessed without authorization, notify our support team immediately.

Account Security Tips

• Use a strong password — combine letters, numbers, and special characters.
• Keep Two-Factor Authentication (2FA) enabled.
• Avoid logging in on public or shared devices.
• Change your password regularly.
• Do not click on phishing links — kalagarh will never ask for your password via email.

If suspicious activity is detected, Kalagarh may suspend an account without prior notice. In such cases, contacting the support team and completing identity verification will restore access to the account.

4 Deposit & Withdrawal Policy

Kalagarh supports transactions through Bangladesh's major mobile banking services. The table below outlines the available payment methods:

Important Withdrawal Conditions

• Withdrawals can only be made to the mobile number used during account registration.
• Wagering requirements must be met before any bonus balance can be withdrawn.
• Withdrawals exceeding BDT 5,000 will not be processed until KYC verification is complete.
• Daily withdrawal limits vary depending on your membership tier.
• Kalagarh reserves the right to freeze any withdrawal and conduct an investigation if money laundering is suspected.

5 Bonus & Promotions Policy

Kalagarh regularly offers a variety of bonuses and promotions. The following general conditions apply to the use of these bonuses:

• Each bonus offer comes with its own wagering requirements, which are clearly stated on the offer's page.
• The welcome bonus can only be claimed once per member.
• A maximum stake limit applies to bets placed using bonus balance.
• Multiple bonuses cannot be active at the same time unless explicitly stated in the offer.
• Bonuses are generally valid for 7–30 days.
• Kalagarh reserves the right to modify or cancel any bonus offer at any time.

If bonus abuse is detected — such as claiming bonuses through multiple accounts or engaging in arbitrage betting — Kalagarh reserves the right to void the bonus and suspend the account.

6 Betting Rules

All betting and gaming activity on Kalagarh is governed by the following general rules:

Sports Betting

• Once a bet is confirmed, it cannot be changed or cancelled.
• The odds set before match kick-off or during live betting will be the applicable odds.
• If a match is cancelled or postponed, the stake for that bet will be refunded.
• Kalagarh reserves the right to void any bet placed at incorrectly offered odds.
• Kalagarh is not liable for disconnections that occur during live betting.

Casino & Games

• All game outcomes are determined by a certified RNG (Random Number Generator).
• If a game is interrupted due to a technical error, a review of the game will be conducted before a decision is made.
• Winnings will be forfeited if game rules are violated or evidence of cheating is found.

7 Prohibited Activities

The following activities are strictly prohibited on Kalagarh and will result in permanent account suspension if detected:

• Operating multiple accounts under the same identity
• Using another person's account or transferring account ownership
• Placing bets or playing games using bots or automated software
• Using the platform for money laundering purposes
• Exploiting any technical glitch or system vulnerability
• Arbitrage betting or bonus abuse
• Submitting a false identity or fraudulent documents
• Attempting to hack any part of the platform

8 Privacy & Data Protection

Kalagarh treats the protection of your personal information as its highest priority. We do not sell your data to third parties. However, information may be disclosed when required by law or upon request from a regulatory authority.

To learn more about how your data is collected, stored, and used, please read our Privacy Policy Read.

• All personal data is protected with SSL encryption
• Payment details are never stored on our servers
• You can unsubscribe from marketing emails at any time
• You can request deletion of your data by contacting support

9 Responsible Gaming

Kalagarh believes gaming is entertainment, not an addiction. We support responsible gaming and are committed to helping members maintain healthy gaming habits.

Free tools available at Kalagarh:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Time Limit: Set a daily limit on how long you spend playing.
• Cooling-Off Period: Temporarily suspend your account for 1 to 30 days.
• Self-Exclusion: Option to keep your account closed for an extended period.
• Reality Check: Periodic reminders of how long you've been playing.

To learn more, visit our Responsible Play View page.

10 Account Closure & Suspension

You may voluntarily close your Kalagarh account at any time. Submit a request to support and it will be processed within 24 hours. Please withdraw any remaining balance before closing your account.

Kalagarh may close or suspend an account for the following reasons:

• For any breach of these terms and conditions
• If evidence of fraudulent or deceptive activity is found
• At the direction of legal or regulatory authorities
• Extended account inactivity (more than 12 months)

11 Policy on Changes to Terms

Kalagarh reserves the right to modify these Terms & Conditions, in part or in full, at any time. For significant changes, a notification will be sent to your registered email or mobile number.

Continuing to use the platform after any changes have been made will be considered your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

12 Contact & Complaints Process

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Email: support@kalagarh.ws
• Live Chat: 24/7 from any page on the site
• Help Center: /help-center

Kalagarh will provide an initial response within 48 hours of receiving a complaint and will work to resolve it within 7 business days.